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Fynd Shopping Chat Bot Walkthrough Review

Fynd Shopping Chat Bot Image Picture
May 30, 2016 - Fynd (http://m.me/gofynd) is a shopping chat bot using the Artificial Intelligence engine api.ai for the Facebook Messenger app. The chatbot uses normal conversation to assist in the shopping experience.

We did a through review of the bot to see how usable it was and what our thoughts on it was. Below is a sample walkthrough of our experience:


Step 1: Greetings from Fynd
Fynd Shopping Chat Bot Greetings Image Picture
When we typed "Hi", we got this greeting from Fynd.


Step 2: Show Me Red Running Shoes From Nike
Fynd Shopping Chat Bot Show Me Red Running Shoes From Nike Image Picture
We typed in "Show Me Red Running Shoes From Nike" and received a Call to Action (CTA) scrollable list to shop from. We had 3 options per item: 1) "View Product", 2) "View Brand", and 3) "Show me similar". When we tapped "View Product", we were redirected to the Fynd website with more details on the product. When we tapped "View Brand", we were redirected to the Nike front facing page grouping all their products within the Fynd marketplace. When we tapped "Show me similar", we received more products related to the one we searched. We liked that feature so it allows us to get more options that might be of interest for us.


Step 3: Show Me Similar
Fynd Shopping Chat Bot Show Me Similar Image Picture
Here is a sample of the "Show me similar" that is related to our "running shoes" keywords.


Step 4: Show Me Watches
Fynd Shopping Chat Bot Show Me Watches Image Picture
We typed "Show me watches" and got watches in their marketplace. The selection was limited but we are assuming once more products get loaded in their marketplace, we will get more options.


Step 5: Show Me Shirts
Fynd Shopping Chat Bot Show Me Shirts Image Picture
We typed "Show me shirts" and got general shirts for both females as well as males. We wished that we had an option to initial set what gender we are searching for so that the results are better suited to what we are looking for.


Step 6: Show Me Running Shorts
Fynd Shopping Chat Bot Show Me Running Shorts Image Picture
We type "Show me running shorts", we got results consistent to what is shown above.


Step 7: Show Me Hats
Fynd Shopping Chat Bot Show Me Hats Image Picture
We typed in "find me hats" and "Show me hats " and got no products that is in their marketplace. We wished they had a more Q & A format to bring us to what we want like how Spring Shopping did.



Step 8: How Are You
Fynd Shopping Chat Bot How Are You Image Picture
We type in "How are u?" and got a lovely reply, but when we typed in "How is the weather?", we got their standard image that it is confused with our request. Maybe along with the images, give a brief help instructions to help us get moving along with the shopping.


Conclusion
Fynd Shopping Messenger Chatbot Logo Icon Image Picture
In conclusion, we liked the conversational approach to shopping with Fynd. The AI does do a bit of smart learning as we progressed along using it. It's a good start but we wished we had the option to filter the results to gender and category - maybe initially allowing the users the ability to set those early on. Also, maybe having a general menu of item categories to help the users move through the shopping experience easier.



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Helpful Resources

Resource 1

Facebook Messenger Chat Bot Resoure 1 Image Picture
Resource 2

Facebook Messenger Chat Bot Resoure 2 Image Picture
Resource 3

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