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Humani: Jessie's Story Chat Bot Walkthrough Review

Humani Jessie's Story Chat Bot Image Picture
May 10, 2016 - Humani: Jessie's Story Chat Bot (http://m.me/JessieHumani) is a fictional 20-something year old girl going through a day looking for a new job, new place to live, and a relationship. The AI is build on the PullString engine and is suppose to allow users to drive the adventure of Jessie's decisions.

We did a through review of the bot to see how usable it was and what our thoughts on it was. Below is a sample walkthrough of our experience:


Step 1: Greetings from Jessie
Humani Jessie's Story Chat Bot Greetings Image Picture
When we started the chat bot, we got this greeting from Jessie Messenger Chat Bot, the character of the story. We tapped "Start" to begin the story and the introduction of Jessie.


Step 2: Help
Humani Jessie's Story Messenger Chat Bot Help Image Picture
When we entered "Help", we received this Help menu. We got the following commands: 1) "Restart Conversation" (reset the story), 2) "About Humani" (the summary of the story), and 3) "PullString, Inc." (details of the company behind the chat bot).


Step 3: About Humani
Humani Jessie's Story Messenger Chat Bot About Image Picture
When we tapped the "About Humani" in the Help menu, we received a message giving us the summary of the story.


Step 4: PullString, Inc.
Humani Jessie's Story Messenger Chat Bot PullString Image Picture
When we tapped the "PullString, Inc." in the Help menu, we received a message giving us the details of the maker of the chat bot with an option to visit the website by tapping the command button "View PullString.com".


Step 5: Restart Story
Humani Jessie's Story Messenger Chat Bot Restart Story Image Picture
When we tapped the "Restart Conversation" in the Help menu, we received a message giving us the options to restart the story or not.


Step 6: Partial AI Support
Humani Jessie's Story Messenger Chat Bot Partial AI Support Image Picture
After using the chat bot for awhile, we recognized that there was only a partial AI support using the PullString engine. For instance, in this case, the engine picked up the word "How" and automatically assumed we were asking "How are you" not what we actually asked which was for her age. The natural language parsing of the text entry was not as robust or did not accounted for different textual responses. We saw many cases like this.


Step 7: Lack of GIFs / Images Support
Humani Jessie's Story Messenger Chat Bot Lack of GIFs Images Support Picture
When we responded with a GIF or image response, the chat bot does not respond; only until we entered text, then it responded. This would be a nice feature if Jessie ask something that the user might response with a "thumbs up" or a GIF.


Step 8: Text Entry vs Command Buttons
Humani Jessie's Story Messenger Chat Bot Text Entry vs Command Button Image Picture
In most cases, to proceed on with the story, we just had to enter some random text. We think it would be more efficient if it just gave us a command option button for us to proceed on or make a decision about. Unless the company decided to better support the AI, command buttons would be a better usability feature.


Conclusion
Humani Jessies Story Messenger Chatbot Logo Icon Image Picture
In conclusion, we like the story behind Jessie. The story did keep us engaged to find out what would happen to her that day. However, the lack of AI and image support was kinda disappointing. We would of like to see Jessie respond back to us as we inquired into her story more. Also, adding command buttons to move the story along would be a great usability feature.



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